Tenet Healthcare President and CEO Trevor Fetter, LPHN CEO Brett Lee, LPHN COO Debbie Moeller, LPHN CFO Becky Speight, LPHN CNO Jeanne Reeves, LPHN DBD John Klitsch, Tenet Healthcare's SVP of Central Region Operations Tim Adams and Tenet Healthcare's President of Hospital Operations Britt Reynolds.
ROWLETT, Texas – April 30, 2014 – Lake Pointe Medical Center (LPMC) in Rowlett was one of 10 Tenet Healthcare hospitals [NYSE: THC] selected to receive the company’s Circle of Excellence Award, which recognizes outstanding operational performance during 2013. LPMC also received the Patient Satisfaction Award, indicating five-star ratings from hospital patients.
The Circle of Excellence honors Tenet hospitals that have achieved the highest levels of quality, service and operational performance. Key metrics used to evaluate the hospitals were patient, physician and employee satisfaction scores, clinical quality and financial performance. The Patient Satisfaction Award was received as a result of excellent scores given by individuals who evaluated the hospital using the Tenet Patient Satisfaction Measurement System (PSMS), which calculates overall patient approval ratings using various indicators, including doctor communication, responsiveness of staff, pain management, cleanliness and communication about medications.
“The hard work and commitment of the employees at Lake Pointe Medical Center made 2013 an excellent year,” said Britt T. Reynolds, Tenet’s president of hospital operations. “The staff and physicians at the hospital continue to build on their high-quality care and outstanding patient satisfaction. I’m proud of everything they have accomplished and am delighted to honor them with Tenet’s Circle of Excellence Award and the Patient Satisfaction Award.”
LPMC CEO Brett Lee added, “Our nurses, staff and physicians at Lake Pointe are dedicated to providing high-quality care to all of our patients every day. Their hard work has earned both of these awards and they are certainly well-deserved.”
ABOUT LAKE POINTE MEDICAL CENTER
Lake Pointe Medical Center is a 112-bed acute care hospital located at 6800 Scenic Drive in Rowlett. Lake Pointe Medical Center has been serving the region’s healthcare needs since 1987. The hospital provides a wide spectrum of medical services, including an emergency department with Fast Track services, a 14-bed intensive care unit, women's services, a Level II and Level III NICU, interventional cardiology, diagnostic imaging and eight operating rooms. With a medical staff of more than 450 physicians, Lake Pointe Medical Center provides most specialty services. The hospital holds CIGNA Center of Excellence Designations for laparoscopic gall bladder removal, chronic obstructive pulmonary disease (COPD), general cardiac medical, heart attack, heart failure, irregular heartbeat, stroke and vaginal delivery. The hospital is designated as a Primary Stroke Center by the Joint Commission and a Level IV Trauma Center by the Texas Department of State Health Services. In 2011, 2012 and 2013 LPMC was named one of the nation’s top performers on key quality measures by The Joint Commission. The hospital is accredited by the Joint Commission, the nation’s oldest and largest hospital accreditation agency, licensed by the state of Texas and certified for participation in the Medicare and Medicaid programs. To learn more about Lake Pointe Medical Center, visit www.lakepointemedical.com. Follow us on Twitter and Facebook.
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